Steps | Description of steps | Example phrasing |
---|---|---|
Setting up the conversation | --Introduce purpose of the conversation --Ask permission | --“I’d like to talk about what’s been happening with your mother’s health situation. Would that be okay?” |
Assessing the prognostic awareness | --Elicit patient/family illness understanding --Explore hopes and worries | --“What is your understanding of how your wife is doing?” --“Are there things you are hoping for in terms of her health?” --“What are you worried about?” |
Share worry | --Disclose condition/prognosis | --“Because of the injuries your father experienced in the earthquake, I am worried that time is quite short for him.” --“I hear you are hoping that we’ll be able to treat your son’s cholera, and I’m worried that even with the medicine we are giving him, he may die from this.” |
Align | --Align with patient/family through: -“I wish” statements -Naming emotion - Exploring emotion | --“I wish we had a treatment that could fix your sister’s injuries.” --“It sounds like you are shocked to hear this.” --“This must be so difficult to hear.” --“Can you tell me more?” |
Explore what is important | --Explore the patients’ fears, worries, goals, sources of strength, and family support. | --“You mentioned that your mother’s faith is a source of strength. Are there rituals it would be important to perform at this time?” --“Often patients have worries about dying in pain. Do you think your husband may worry about that?” |
Close the conversation | --Summarize the news given --Make a recommendation --Affirm commitment to the patient and family | --“I’ve heard you say that your faith is very important. Keeping that in mind, I recommend that we try to find a priest who can visit as soon as possible.” --“It sounds like you are worried about your mother’s labored breathing. I recommend that we give her medications to ease her breathing and ensure that she is comfortable.” --“We will do everything we can to help you through this difficult situation.” |